Car accidents, lost family photos, old machines, and insane jealousy all play indirect roles in the lives of the usually unflappable men and women who staff the Genius Bars in Apple Retail Stores. When people have problems with their Macs, iPhones or iPads, they come to visit these T-shirt-clad technological gurus and fervently hope that their warranties are still in effect.
The tales in this short eBook are a lot of fun and will delight the normal as well as the nerdy among us. The author is presented with problems on nearly every Apple device: iMacs, Mac Pros, MacBooks and iPhones. (He had moved on by the time the iPad came out.) Some of the issues are serious, some are unbelievable, and a precious few are laugh-out-loud hilarious.
Memphis native Stephen Hackett has a smooth, conversational tone while he relates the adventures from his side of the bar as he attempts to help people put their digital lives back together. Many of the tales offer brief snippets of how Apple trains its geniuses and some of the other behind-the-scenes workings of an Apple Retail Store. My only frustration is that this was too short; another dozen narratives would have been excellent. Alas, we are simply left to hope for a sequel.
Rated: Mild. Three profane terms, each used a single time.